Ivoclar Vivadent
United States and Canada


Privacy Policy

Ivoclar Vivadent Inc. Privacy Policy

Your (“You” or “Your”) privacy concerns are important to Ivoclar Vivadent Inc. (“Ivoclar Vivadent”, “Us”, “We” or “Our”), and protecting Your privacy and safeguarding Your information is one of Our highest goals. You need to know what information is being collected about You through Our website (“Service”) and how Your information may be used. To that end, this Privacy Policy explains what information We may collect about You.

1. General Remarks

The safety and protection of Your personal data during the use of Our website is an important concern of Ivoclar Vivadent Inc. and We are committed to complying with applicable data protection and policy laws.

Our Privacy Policy is designed to inform You about the information and personal data We collect, how We use it, and Your options with regard to that collection and use. This Policy applies to Ivoclar Vivadent Inc. customers and visitors to Ivoclar Vivadent Inc. websites.

By using Our websites and/or by submitting personal data Us, You agree to the processing of Your personal data as explained in this Policy, and Your data will be stored, processed and used in accordance with this policy and the regulations governing the protection of data. If You do not agree with this Policy, please do not use Our websites or Us with Your personal data.

We process and use Your data to enable You to use the website of Ivoclar Vivadent Inc. as well as for other purposes, to which You have agreed in advance.

Our employees and representatives, who will process Your inquiries, are sworn to maintain secrecy.

We will not pass on Your personal data to any third parties outside the Ivoclar Vivadent Group without Your consent, which may be revoked at all times.

2. Browser related Data procession

As for all website, when an Ivoclar Vivadent website is accessed Our web server temporarily stores the domain name or the IP address of the accessing computer, as well as the access date, file inquiries by the visitor of the website (file name and the corresponding complete internet address data), http reply code, browser type, and the size in bytes of the files transferred during the session. This information is necessary to transfer the files You requested from the Ivoclar Vivadent website to Your computer, and for purposes of system security. Cookies (for details, please see section 4 below) will also be used to collect anonymous traffic data from users of Our website and this anonymous traffic data may be used for market research purposes and demand-oriented design of the website.

This website uses Google Universal Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Universal Analytics uses “cookies” (see section 4 below) to help the website analyze how users use the site. The information generated by the cookie about Your use of the website will generally be transmitted to and stored by Google on servers in the United States. An IP-anonymization is activated on this website, truncating Your IP address to the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating Your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that Your Browser conveys within the scope of Google Universal Analytics will not be combined with any other data held by Google. You may refuse the storage of cookies by selecting the appropriate settings on Your browser, however please note that if You do this You may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Universal Analytics with effect for the future by downloading and installing Google Universal Analytics Opt-out Browser Add-on for Your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

3. Use of personal data You share with Us by choice

You declare Your consent by sending the data, which You have entered in a designated contact form on the website. Submitting Your personal data (e.g., name, address, and phone number) is strictly optional. You will be asked for Your personal data, for example, if You request additional informational material, make an appointment or send Us an e-mail. Your data will only be used as far as it is needed for Your request. If You give Us Your consent by submitting Your data We will use them additionally for sales promotion and Your data will therefore be stored in a database maintained by Ivoclar Vivadent and used by Ivoclar Vivadent Inc. and the companies of the Ivoclar Vivadent Group http://www.ivoclarvivadent.com/en/contact/ivoclar-vivadent-group to provide You with information about products, services, and activities of the Ivoclar Vivadent Inc.. You can revoke the aforementioned consent at any time for the future. To revoke Your consent please send an E-Mail to info@ivoclarvivadent.com.

If You want to subscribe to Our newsletter We need Your e-mail address. Your e-mail address will only be used to send You Our newsletter. By subscribing to Our newsletter You declare Your consent, that We may store Your e-mail address in Our database to send You the newsletter. We will not use Your e-mail address for other purposes, as far as You did not give Your consent. You can revoke the aforementioned consent at any time for the future. To revoke Your consent please send an E-Mail to info@ivoclarvivadent.com or click on the unsubscribe link at the end of our newsletter.

4. Cookies
4.1.   What are cookies? 

A cookie is a small file containing a string of characters that is sent to Your computer when You visit a website. When You visit the website again, the cookie allows that site to recognize Your browser. Cookies are regularly not used to store personal data but may be used to store user preferences and other information. You can reset Your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies and We recommend that You accept cookies to take full advantage of Our website.

4.2    Cookies used on this website

This website uses HubSpot cookies provided by HubSpot, Inc to adjust the way we communicate and the contents to the visitors and subscribers of this website. The cookies collect data about how users use our site. We use the data collected with these cookies to compile reports and to improve our website. The cookies collect anonymized data, such as the number of people visiting our site, how they got to our site and which web pages they visited. Further information about HubSpot cookies can be found at HubSpot’s privacy statement.

This website uses Google Double Click Ad Exchange and Google Tag Manager software provided by Google. These services allow website providers to address their visitors in a targeted fashion by displaying personalized, interest-based advertisements when they visit other websites that are part of the Google Display Network. Google utilizes what are known as cookies to analyse how users use a website. The information collected with these cookies form the basis for interest-based advertising. To do so, Google stores a small sequence of numbers in the browser of the visitor calling on the website. This number is used to record the visits to the website and collect anonymized data on how the website is being used. No personal data of the people visiting the website are collected in the process. If you subsequently visit another website that is part of the Google Display Network, you will be served advertisements that are very likely to be related to the products or information that you have previously viewed. You can permanently deactivate the cookies used by Google if you click on the following link and download and install the plug-in contained therein: https://www.google.com/settings/ads/plugin. Alternatively, you can deactivate the use of cookies through third parties by visiting the deactivation page of the Network Advertising Initiative at http://www.networkadvertising.org/choices/ and following the opt-out instructions contained therein. Further information on Google remarketing and the privacy statement of Google can be found at: http://www.google.com/privacy/ads/.

This website uses the “Custom Audiences” remarketing service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This service allows us to advertise our products and services to the visitors of our website in a targeted fashion by displaying personalized, interest-based Facebook ads to the website’s visitors, when they use the Facebook social network. The remarketing tag provided by Facebook is integrated on the website to implement this service. Further information on this service can be found in the privacy statement of Facebook at https://www.facebook.com/about/privacy/. If you do not wish the Custom Audiences software to collect data about you, you can deactivate this service by using the following link: https://www.facebook.com/settings/?tab=ads

This tag establishes a direct connection to the Facebook servers when you visit our website. It allows the Facebook server to record which of our webpages you have visited. Facebook allocates this information to your personal Facebook user account. Additional information regarding the collection and utilization of your data by Facebook, your rights in relation to these data and the possibilities to protect your privacy can be found in the privacy statement of Facebook at https://www.facebook.com/about/privacy/. If you do not want Facebook to assign this information directly to your Facebook user account, you can deactivate the “Custom Audiences” remarketing service. You must be logged in at Facebook to do so.

This website uses what is known as retargeting technologies provided by twyn group IT solutions & marketing services AG (“twyn”). We use twyn to make the offers that you receive through the internet more relevant to you. This technology allows us to address internet users who have shown an interest in our products and services with ads on the websites of our partners. These ads are served on the basis of cookie technology and an analysis of the user’s previous usage of our website. This type of advertising is completely anonymous. No personal data are saved and no user profiles will be collated with your personal data.

5. Transfer of data to Third-parties

As far as You shared personal data with Us, We do not transfer those data to third parties without Your consent. Your personal data will only be transferred to third parties as far as it is necessary for the process of Your requests, especially within the Ivoclar Vivadent Group, according to Your consent. We will not sell, license or lease Your personal data to any other parties. We may disclose Your information when We believe, in good faith, that disclosure is reasonably necessary to comply with laws, law enforcement or court orders, or to protect the rights, property or safety of another person, including Our own property or rights.

6. Security

Please note that third-party access may not be completely excluded if data are transmitted via the Internet. Since  Ivoclar Vivadent Inc. does not yet use encrypted transfer procedures, protection from unauthorized access cannot be guaranteed. We do not guaranty that any information or personal data will not be misused or disclosed to third parties. We will not have any liability to You for any such misuse or disclosure.

7. Inquiries

We will be pleased to give You any information about Your personal data in Our data base on request. The information is free and will be provided immediately. Please contact info@ivoclarvivadent.com or send Us Your written inquiry by mail or fax.

Should You have any questions or suggestions regarding the protection of data, send Us an e-mail to the following address: info@ivoclarvivadent.com.

8. Changes

We reserve the right to change this information about the protection of data at all times. The corresponding changes will be published here so that You may find out about them at any time.

Last modified: September 10, 2015