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Order, Delivery and Return Policy

Terms of Sale/Purchasing Options

• Payment due Net 30 days from invoice date.
• All past due transactions incur interest charges of 1.5% per month (18% per year).
• Shipments are F.O.B. Amherst, NY.
• All prices are subject to change without notice.
• Leasing plans may be available upon request.
• Invoice order terms and conditions apply.
• Order not accepted until reviewed and accepted by Ivoclar Vivadent.

Delivery Services

• Our standard shipping method in the U.S. is via UPS Standard Air Service.
• Alternative services are available for priority and 2nd day.

Satisfaction Guarantee

Ivoclar Vivadent, Inc. is proud to extend a 30-day “Satisfaction Guaranteed” return policy. Any Ivoclar Vivadent, Inc. consumable that does not perform to the satisfaction of the customer will be replaced or credited within 30 days of purchase by the customer.

Product Return Policy:

Consumables (Porcelain, Merchandise, etc.)
• Must be in saleable condition to receive credit. 

• Discontinued, obsolete, expired, damaged or opened items will not be accepted for credit. 

• Amount credited will be based on invoice price less 15% restocking fee. Invoice must accompany product return. 

• Shipping charges are the responsibility of the customer. 


Alloys

• Return of High Noble and Noble metal products in saleable condition will be credited based on invoice or current market value (if lower) less $15.00 per ounce. Such products which are not in saleable condition will be processed by refining and credit will be calculated accordingly.
• Predominantly base metal products returned in saleable condition will be credited based on invoice less $3.50 per ounce.
• Invoice must accompany product return.

• Shipping charges are the responsibility of the customer.

Teeth

• Complete sets of teeth may be returned only in exchange for the equivalent value of new teeth. 

• Broken sets of teeth may be returned only in exchange for the equivalent value of complete sets. Broken sets will be accepted up to a maximum value of 50% of a customer’s previous month purchases. 

• In order to qualify for exchange, teeth must (a)currently be available in the Ivoclar product line, (b) be on their original card (loose teeth cannot be accepted), and (c) clean, not adjusted or ground on. 

• Shipping charges are the responsibility of the customer.

All returns should be sent to:

Ivoclar Vivadent, Inc.
Attention: Returns Department
175 Pineview Drive

Amherst, NY 14228 


NOTICE:

The statements presented herein are based upon the best available data and practices known to Ivoclar Vivadent, Inc., at the present time, but are not representations of warranties, expressed or implied of performance, results or comprehensiveness of such data, nor is the freedom from any patent, or an offer of license under any patent, owned by Ivoclar Vivadent, Inc., or by others to be inferred. 
If not properly used, the products mentioned herein can be hazardous. All purchasers of these products should communicate all the health and safety information about the products to their customers or employees as the case may be. Ivoclar Vivadent, Inc., recommends that, before anyone uses or handles the products mentioned herein, they read and understand the precautionary and other information on the product label and instructions, as well as in the Material Safety Data Sheet.